This Privacy Policy in accordance with the Personal Data Protection Act 2010 of Malaysia sets out how Surewin Shd Bhd and its subsidiaries (“Surewin”) collects, uses and protects your personal information which you have provided to Surewin.

The term “Surewin” or “us” refers to Surewin as the owner of this website. The term “you” or “your” refers to the user or viewer of Surewin’s website.

1. Why Surewin collect your personal information:
(A) Your personal information is collected for the following purposes:

1. For registration of a user account with Surewin;
2. To send you invites to Surewin’s product launches, promotional materials, advertisements for marketing purposes; for administrative purposes;
3. For assessment and analysis of the market, Surewin’s customers and/or potential customers in relation to Surewin’s products and services;
4. To monitor, review and improve Surewin’s products and services;
5. To be used for internal record keeping;
6. For employment opportunities in the event you have provided information for such purposes; and
7. To alert and recommend products similar to those products you have purchased (if any);

(B) For this purpose we collect personal information which includes but not limited to the following:-

1. Name, job title and company name;
2. Contact information including address, email address and phone number;
3. Details of your visits to Surewin’s office/showroom and/or website;
4. Information of your business partners to enable Surewin to provide marketing and promotional materials in relation to Surewin’s products and Surewin services;
5. Demographic information;
6. Gender, age and date of birth; and
7. Such other relevant information to enable Surewin to provide you with Surewin’s services and products.

2. How Surewin collects your personal information
Surewin collects this information when you purchase products or services through Surewin’s website or products and services launches, when you register your user account or when you telephone or email Surewin or correspond with Surewin.

By providing your personal information to Surewin, you have agreed to give your consent to the processing of your personal information by Surewin for the stated lawful purposes when your personal information was collected. Surewin shall not process your personal information unless you have given consent to the processing of your personal information. “Processing” means collecting, recording, holding or storing your personal information or carrying out any operation or set of operations on your personal information.

3. Direct Marketing
Surewin may use your personal information for marketing purposes, in particular to present you with advertisements, marketing and/or promotional materials informing about our products and services and/or conduct free prize draws and prize competitions and such other information in relation to our products and services which we believe may be of interest to you.

Surewin will send you advertisements, marketing and/or promotional materials or information in relation to our products and services, if you have elected to receive such information when you register with Surewin.

If at any time you wish to stop receiving these advertisements, marketing and/or promotional materials, you can do so by using the unsubscribe information on every such mailing, by updating your user profile or account data or by contacting Surewin (see below for details on how to contact Surewin).

4. Sharing of your personal information
Surewin do not sell, rent, or lease Surewin’s customer information to third parties. Surewin may however share and/or disclose your personal information to third parties in the following circumstances:

1. For purposes of providing Surewin’s products and services to you;
2. Where Surewin is required to do so by law, any stock exchange regulation or any binding judgment, order or requirement of any court or other competent authority;
3. Where you have consented to such disclosure.

Please exercise caution when participating in any blogs, forums and discussion pages including via Surewin website so that your personal information is not disclosed to other parties which Surewin will not be responsible for.

5. Security
Surewin is committed and will use Surewin’s best endeavor to ensure that your personal information is kept and stored securely.
On that premise, Surewin have adopted the following measures:

• • Using encryption, where appropriate;
• • Using password protection, where appropriate; and
• • Only Surewin’s authorised employees are permitted to access your personal information for the purposes stipulated in this Privacy Policy.

6. Links to external content resources
Surewin’s website may link or direct you to other websites or external content resources which are not within our control. Whilst we will use our best endeavour to ensure that we link or direct you only to websites that share our privacy and security standards, we are not in the position to guarantee the same and we will not be responsible for the protection and privacy of any personal information which you provide on those websites. You should therefore exercise caution including reviewing the privacy policy of those websites before disclosing any personal information.

7. Web tracking (cookies and web beacons)
Surewin use cookies (small text files that store information on your hard drive) for certain functions and operations of our websites.

Cookies help Surewin to understand which sections of Surewin’s websites are frequently visited. With this information Surewin is able to adapt Surewin’s products and services and/or website to suit your demands and to provide you with a more customised and personalised user experience. For example, cookies allow Surewin to ensure that the information displayed on your next visit will match your user preferences.

You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. For example, on Google Chrome you can disable or delete cookies by selecting “Settings/Privacy and security”.

Please note that Surewin’s websites are designed to work with cookies and disabling cookies may affect your usage of Surewin’s websites and may prevent you from taking full advantage of Surewin’s services at Surewin’s websites. Surewin do not exchange cookies with any third party websites or external data suppliers, except with third parties working with Surewin to provide Surewin’s services to you.

Surewin’s websites and the communications generated from using and/or registering to Surewin’s websites, such as promotional emails, may contain electronic images known as "web beacons". Web beacons generally work in conjunction with cookies, and Surewin may use them in the same way Surewin uses cookies (see above).

8. Retention of your personal information
All your personal information collected by Surewin will be retained with Surewin and Surewin shall not keep your personal information longer than is necessary for the fulfilment of the lawful purposes to which it was obtained for.

9. Access to your personal information
You may request for a copy of your personal information which you have provided to Surewin by submitting your request in writing specifying the personal information you wish to access including any discount or reference numbers where applicable to Surewin in which a fee will be charged to you (if necessary) and you will need to provide a copy of the following documents with your written request to enable Surewin to verify your identity:

1. NRIC;
2. Driving licence; and/or
3. Electricity bill.

10. Accuracy and correction of your personal information
Surewin takes all reasonable steps to ensure that your personal information provided to Surewin is accurate and relevant only to the lawful purposes to which it was obtained for and is kept in the manner whereby the accuracy and completeness of your personal information is not affected and your personal information is up-to-date.
If any of your information is incorrect or incomplete, the correction will be done without any charges and you may submit your request in writing specifying the incorrect information and the correct information for us to replace it with. Please include the following in your written request which can be used to identify you such as:

1. Name;
2. NRIC;
3. Mobile number; and
4. Email address

11. Changes
Surewin may amend this Privacy Policy from time to time by posting the changes on this page. Please visit Surewin’s website from time to time to ensure that you are kept up to date.

12. Choice to your personal information
You may choose to restrict the collection or use of your personal information in the following ways:-

1. Whenever you are asked to fill a form on the website, you may indicate in the remarks column that you do not want your personal information to be used for direct marketing purposes; and/or
2. If you have previously agreed to Surewin using your personal information for direct marketing purpose, you can change this at any time by clicking the link in Surewin’s Electronic Direct Mail (“EDM”) to unsubscribe the service upon receiving the EDM from Surewin.

13. Contact
Surewin welcomes your views and feedback about Surewin’s Privacy Policy. Please help Surewin to ensure that the personal information which you have provided to Surewin is accurate and up to date. If you have any queries or comments please contact our Customer Service at 018-668 8167, email [email protected] or you may also write to Surewin Sales Management Sdn. Bhd. at 46-2, Jalan Metro Perdana Barat 2, Taman Usahawan Kepong, 52100 Kuala Lumpur.